Frequently Asked Questions

Welcome to Our Frequently Asked Question

general question

SMS BONUS

- After successfully registered and login you will be given sms bonus of 5 credit for free to be used to test our platform

How to get Started

- First of all Register an account with us and login into your Account

- Choose the services you want, either sms or Voice Call, and proceed to make payment online or offline

- After successful payment, your account will be credited with how much you paid.

Note that our services are limited and unlimited. Make sure you check if the package you're buying expires or not.

Activate your Account

- Kindly fill in all the required information in the form

Enter the correct mobile number to receive the confirmation code as a sms. In case you didn't receive it kindly let's know to activate your account.

After your Account is activated you will receive a message

Am new How can I send Bulk sms or Voice Call

- After successful login and payment.

Send us a message to info@smsnotifygh.com for assistance. If you agree with us we can send the bulk sms or voice call for you using your own account.

Do we charge for Undelivered message or Voice Call.

Our system only charge for delivered messages or voice call

Our system gives you detail report to know delivered and Undelivered message or voice call.

Undelivered messages can be re-send again.

Why my message not delivered

Undelivered messages can be cause by the following:
- Incorrect or uncomplete number.
-Note: We've Group Message, Quick Message, Excel Message so kindly choose the appropriate order. - Unstable or poor internet speed.
- Not having sufficient credit.

Can Message or Voice call delivered be delayed

-YES! Message or Voice Call can be delayed because it's a system and online service so anything is possible. But our system can run on slow internet speed.
- Incase message or voice call delays if it's possible to wait for a while kindly do so.
- After 12 hours Just let's know by sending us a message or call us for assistance.

How to send message successfully
Make sure you've enough credit at least more than the number of contacts you're sending to.
- Add your personal contact to it before sending. So that you can receive the message as proof that it's sent successfully
- Wait for the excel file containing the contacts or the file uploaded to be uploaded successfully.
- Check for a successful message from our system after sending it.
How to know if message sent successfully

To know if message are Delivered kindly do the following:
- Check for successfuly message from our system after sending it.

How Many Characters of message can i send to my contacts

- 160 Characters will cost you a credit for a contact or number
- You can send more Characters long but note that you will be charge more than 1 credit for a contact. For Example 161 Characters will cost you 2 credit.

Birthday App

You can use our Birthday App to send an sms alert to your staffs, church members, etc


You will upload an excel file containing their birthdays dates, full name and their mobile numbers

Technical Question

how to pay for SMS Credit?

In your Account at the top right corner Click on Rechard Account


Enter your prefered Amount don't add the currency. Eg. 300 NOT Ghc300 and Click on BUY

- You will receive a prombt from your mobile phone to confirm payment.

After succesfful payment your Account will be credited with the Amount you paid for.


OR

- You can send the amount BUYING for SMS to our number (0248189335)Name: Charles Mends and after you call to confirm your payment.

how to pay for VOICE CALL

- For Voice Top-up or Payment unless you call us


- You can send the amount BUYING for to our number (0248189335)Name: Charles Mends and after you call to confirm your payment.

how much get account?

- You don't pay anything to create an account. After account you pay for your preferred sms package

licensing question

how much get account?

You don't pay anything to create an account. After account, you pay for your preferred sms package

Is SMS NOTIFY GHANA licensed?

YES! we are license approve to work in Ghana with Reg No. BN487870621

Whatever company you do or run either a multimedia company, religious organization, or financial institution. reaching your audience is of paramount importance to the sustainability of your business. Through constant feedback and mobile marketing campaigns via mobile phones, your business should see exponential growth in sales and customers.